Our team is working on an amazing new online banking platform that we plan to launch in August. We’re excited to tell you all of the details – and there are a lot of details to tell – over the next several weeks, so keep checking back and stay in the loop.
Let’s start with the important things we know you’ll want to know.
Important Thing #1: Why switch online banking platforms at all?
Oh, man, you ask great questions. You know how to get right to the heart of it, don’t you?
There are a lot of great reasons to switch to a new platform for online banking, but the BIG ONE is that we want you to have an awesome online experience. The big brains in our group did a ton of research into what products were available in the marketplace, the features you just can’t live without, and how we could get the best for your money (because we’re a Credit Union and always want to invest your money wisely).
What they found was a platform that’s easy to use, easy to customize, has the features you’ve been asking for, and maybe even does things that you won’t know you need until you see how crazy useful they are.
Sounds good so far, right?
Important Thing #2: Is this change going to be a huge hassle for our members?
Wow, that’s the One-Two punch right there, isn’t it? You are good, we’ll give you that.
The short answer is “We’re doing everything we can to make it not a huge hassle.”
Ok, no, that was not a short answer but it is a TRUE answer so we hope that’s even better.
What we mean is, we’re going to put the (previously mentioned) TON of details out here (and other places that the people who need to see them will see them like in online banking and by email for example) and make the whole transition as transparent and not-scary as we possibly can. Our commitment to you is that we inform you upfront about whatever we know AND be here for you after to support you as you’re getting your sea legs on our new site.
All we ask is that you contact us right away if you have problems. Let our team of Member Service Ninjas solve them as quickly as they can.
Important Thing #3: So, make with some details.
Right! The very first thing we want you to know is about is that we’ll be discontinuing the Purchase Rewards Program on our current online banking as of June 30th. We know that some of you are big fans of this program and use it frequently, so we want to be sure that our current online banking provider has the month of July to calculate and credit your rewards before we switch over to our new online banking provider.
Important Thing (that You Didn’t Realize You Wanted to Ask Until Right Now) #4: Will you be replacing Purchase Rewards on the new online banking?
We’re glad you asked, because this is the part where we get to honor our commitment to tell you the truth every step of the way. After looking at our options and considering the number of people using this service right now, we made the decision to not replace purchase rewards with another program at this time.
In all honesty, we couldn’t justify the cost of a new reward program when we compared it to how much you all were actually getting back in cold, hard cash. It’s not fun to decide to change something people like, but when we really look at the economics of what we offer, sometimes we have to make the tough decision and stand behind it.
Here’s the great news: We are totally confident that you’ll love our new online banking! It’s going to save you time, hassle, and cold, hard cash. This transitional part, where it feels like we’re taking things away; someday soon this is going to be a distant memory.