FAQ

If you're new to Simplicity, or have not yet signed up for Online Banking, you'll need to give us a call or speak to someone at one of our locations. We'll be happy to help set you up with the Online Banking service.

Yes, we offer online banking for free to our members. It allows you to view all your accounts 24/7/365. You can also access your account through our mobile banking options by downloading one of our apps. Visit our online banking page for more information.

The online banking login is located in the upper right corner of our website. Once you've enrolled, you'll use your username and the password you selected to log in. Upon logging in, you'll be asked to change your password to something only you know and set your enhanced login security preferences.

Username: (not case-sensitive)
Your new unique username must be at least six characters long and not all numeric.

Password: (case-sensitive)

  • 6-32 characters long
  • At least one alpha character
  • At least one numeric character
  • Your password cannot match your username
  • There cannot be any blank spaces

For more information about the online banking login process, contact us.

There are a few things that are helpful to have in place when using online banking. It is recommended to be using Windows XP, Windows Vista or Macintosh OS X. It is helpful to be using a browser that will support it as well. Visit our online banking page for more information on browser recommendations.

The issue may be that third party cookies are disabled in your browser.  Enable third party cookies and try logging in again.

Click the Forget Password link to the right of the login.  This will send you an email with instructions for resetting your password.

Simplicity Credit Union regularly monitors and tests browsers and operating systems to ensure the highest security standards. Cookies and JavaScript must be enabled. 

Compatible browsers:

  • Internet Explorer, version 8+
  • Firefox, version 4+
  • Chrome, version 10+
  • Safari, version 5+

Other browsers may be used; however, some features may not function properly. For maximum security, always use the latest version of a browser.