Frequently Asked Questions

If you're new to Simplicity, or have not yet signed up for Online Banking, it’s easy!

1. At the top of the site, near the Login fields, click on "Register", you'll need your member number and some personal information.
2. Once you’re in, you’ll verify your information, accept the terms of service and choose your own login information.

Yes, we offer online banking for free to our members. It allows you to view all your accounts 24/7/365. You can also access your account through our mobile banking options by downloading one of our apps. Visit our online banking page for more information.

The online banking login is located in the upper right corner of our website. Once you've enrolled, you'll use your username and the password you selected to log in. Upon logging in, you'll be asked to change your password to something only you know and set your enhanced login security preferences.

Username: (not case-sensitive)
Your new unique username must be at least six characters long.

Password: (case-sensitive)

• Must be between 8 and 20 characters
• Must contain at least 1 number
• Must contain a minimum of 1 lower case character
• Must contain a minimum of 1 upper case character
• Must contain a minimum of 1 special character
• May not be the same as last 2 passwords
• May not be the same as current password

For more information about the online banking login process, contact us.

There are a few things that are helpful to have in place when using online banking. It is recommended to be using Windows XP, Windows Vista or Macintosh OS X. It is helpful to be using a browser that will support it as well. Visit our online banking page for more information on browser recommendations.

The issue may be that third party cookies are disabled in your browser.  Enable third party cookies and try logging in again.

Click the Forgot Password link to the right of the login. You will be directed to enter your Login ID/Username.

Simplicity Credit Union regularly monitors and tests browsers and operating systems to ensure the highest security standards. Cookies and JavaScript must be enabled. 

Compatible browsers:

• Firefox, version 4+
• Chrome, version 10+
• Safari, version 5+

Other browsers may be used; however, some features may not function properly. For maximum security, always use the latest version of a browser.

Yes, in multiple sizes! Each listed with yearly fee, 3X5: $25.00 | 3X10: $35.00 | 5X10: $65.00 | 10X10: $85.00

Yes, at our Stevens Point, Marshfield, Neillsville, and Neenah branches we do offer notary services!

If you're having suspicious activity on your account or need to report fraud, don't wait, give us a call at 844.769.2667 or contact us. 

Check out this blog post with more information on fraud. 

A PTM is a Personal Teller Machine. It can do more than an ATM, check out the video below to find out more. 

If you forget your debit card PIN or would like to change it, you can call 888-891-2435 for self-service assistance anytime. You can also stop by any Simplicity branch during business hours for help.

Beginning with the September 2026 statement cycle, Simplicity Credit Union will be transitioning to a new statement and notice delivery platform.

• What you need to know:
• No action is required if you currently receive paper statements.
• Members enrolled in electronic delivery will need to re-enroll after September 1, 2026.
• Electronic delivery remains optional.
• Statements and notices will continue to be available through Online Banking.
• Members will have access to approximately 18 months of statement and notice history.

Need help? Contact us at 1-844-769-2667 or visit any branch location.

eStatements Re-Enrollment:

What is changing with statements?
We are updating our eStatement system to improve security, reliability, and your online banking experience. As part of this change, members who currently receive eStatements will need to re-enroll in the new system to continue receiving statements electronically.

Why do I need to re-enroll?
Re-enrollment is required because of updates to our statement delivery platform. This helps ensure your preferences, contact information, and electronic delivery settings are properly connected to the new system.

When do I need to re-enroll?
You should complete your re-enrollment by September 30th, 2026, to avoid interruptions in electronic statement delivery. We encourage members to enroll as soon as possible once enrollment becomes available.

How do I enroll in eStatements?

1. Log in to Online Banking or Mobile Banking.

2. Navigate to Statements/Documents.

3. Select Enroll in eStatements.

4. Review and accept the Electronic Disclosure Agreement.

5. Confirm your email address and submit.

Once completed, you'll be enrolled in eStatements.

Can I still receive paper statements?
Yes. Members who prefer paper statements may continue receiving them, subject to any applicable account requirements or fees. Refer to your account disclosures for details.

Can I get eStatements and paper notices?
Yes. You may receive electronic statements while continuing to receive certain required notices or correspondence by mail. Available delivery options may vary depending on the document type.

Where do I find my statements?
After enrolling, you can access your statements by logging in to Online Banking or Mobile Banking and selecting Statements/Documents from the menu.

What if I forgot to enroll?
If you miss the enrollment deadline, your statements may be delivered according to your account's default delivery method until you complete enrollment. You can enroll at any time through Online Banking.

Will I lose access to old statements?
No. Previously available statements will remain accessible according to our statement retention policy. Access may vary depending on the statement date and system conversion timing.

How many statements are available online?
Members can access up to 18 months of statement history online. Availability may vary by account type.

How do I update my email?
Log in to Online Banking and navigate to Profile, Settings, or Contact Information. Update your email address and save your changes. Keeping your email current ensures you receive important notifications.

How do I opt out?
You can opt out of eStatements at any time by updating your statement delivery preferences in Online Banking or by contacting us for assistance.

Are tax forms included?
Yes. Eligible tax documents, such as year-end tax forms, may be available electronically through the same Statements/Documents section. Availability depends on the form type and your enrollment preferences.

How will I know when a statement is ready?
When a new statement becomes available, we'll send a notification to the email address associated with your account. Be sure to keep your email address up to date.

Who do I contact for help?
If you need assistance with enrollment, statement access, or updating your preferences, please contact:
Simplicity Credit Union
Phone: 844-769-2667
Email: info@simplicity.coop