Meet the Contact Center Team
Need Help? Start Here
Just look at these smiling faces. This is the amazing team that’s here to help when you call Simplicity CU. Wherever you call home, and whichever Simiplicity branch is your go-to, our awesome Contact Center team is just a phone call away–ready to jump in and help from their home branch.
What can they help with? So many things!
They’ll answer your questions about the accounts and services you have now, tell you about things that could make your life easier, help you with our online services, and…. you know what? There’s so much they can do that we can’t fit it all here.
PLUS, if they can’t help, they can definitely get you to another smart member of the Simplicity Team who can.
The folks are sharp, well-connected, and easy to talk to, so give them a call at 844.769.2667 when you need them.
Magaly
Contact Center Manager
Home Branch: Stevens Point
Superpower: Amazing Guide and Leader
Origin Story: She started as a Youth Apprentice and has been a part of the Simplicity Team for 10 years. Magaly specializes in exceptional service and relationship building to make sure her team and the members they help stay happy and satisfied.
Tina
Senior Contact Center Representative
Home Branch: Stevens Point
Superpower: Prioritizing Power
Origin Story: Throughout her more than 30 years of service experience Tina has been building bonds and making great experiences for everybody she meets.
Kimberly
Contact Center Representative
Home Branch: Marshfield
Superpower: Super Solution Provider
Origin Story: With more than 28 years of “people helping people” experience, Kimberly’s also developing great relationships because she does her very best to find an answer or get you to someone who can.
Tonya
Contact Center Representative
Home Branch: Marshfield
Superpower: Patience and Determination
Origin Story: With 29+ years of service over her career, Tonya has helped families in the Early Childhood Profession and Simplicity members with the same patience and care.
Sav
Contact Center Representative
Home Branch: Stevens Point
Superpower: Extreme People Person
Origin Story: Sav has almost 10 years of customer service experience, a passion for helping people, and goes above and beyond to help Simplicity members any way she can.
Janalee
Contact Center Representative
Home Branch: Neillsville
Superpower: Radiating Positivity
Origin Story: With over 10 years of customer service experience, Janalee’s optimism shines through in every interaction—whether she’s helping a member or giving back to the community.