Meet the Contact Center Team
Just look at these smiling faces. This is the amazing team that’s here to help when you call Simplicity CU.
What can they help with? So many things!
They’ll answer your questions about the accounts and services you have now, tell you about things that could make your life easier, help you with our online services, and…. you know what? There’s so much they can do that we can’t fit it all here.
PLUS, if they can’t help, they can definitely get you to another smart member of the Simplicity Team who can.
The folks are sharp, well-connected, and easy to talk to, so give them a call at 844.769.2667 when you need them.
Magaly
Contact Center Manager
Hoover Branch, Stevens Point
Superpower: Amazing Guide and Leader
Origin Story: She started as a Youth Apprentice and has been a part of the Simplicity Team for 10 years. Magaly specializes in exceptional service and relationship building to make sure her team and the members they help stay happy and satisfied.
Tina
Senior Contact Center Representative
Post Branch, Plover
Superpower: Prioritizing Power
Origin Story: Throughout her more than 30 years of service experience Tina has been building bonds and making great experiences for everybody she meets.
Kimberly
Contact Center Representative
Upham Branch, Marshfield
Superpower: Super Solution Provider
Origin Story: With more than 28 years of “people helping people” experience, Kimberly’s also developing great relationships because she does her very best to find an answer or get you to someone who can.
Tonya
Contact Center Representative
Upham Branch, Marshfield
Superpower: Patience and Determination
Origin Story: With 29+ years of service over her career, Tonya has helped families in the Early Childhood Profession and Simplicity members with the same patience and care.
Sav
Contact Center Representative
Post Branch, Plover
Superpower: Extreme People Person
Origin Story: Sav has almost 10 years of customer service experience, a passion for helping people, and goes above and beyond to help Simplicity members any way she can.
Mandi
Contact Center Representative
Upham Branch, Marshfield
Superpower: Member Experience Guru
Origin Story: With more than 30 years of experience as a customer service pro, Amanda is laser-focused on nurturing relationships and accuracy to serve members and her teammates.