What's Happenin':

Frequently Asked Questions

There are a lot of great reasons to switch to a new platform for online banking, but the BIG ONE is that we want you to have an awesome online experience. We did a lot of research into what products were available in the marketplace, the features you just can’t live without, and how we could get the best for your money (because we’re a Credit Union and always want to invest your money wisely).

What they found was a platform that’s easy to use, easy to customize, has the features you’ve been asking for, and maybe even does things that you won’t know you need until you see how useful they are.

With this upgrade, we’re moving from one online banking service provider to another. The downtime we’re planning gives us time for:

  1. Our former provider time to provide us their final data
  2. Our new provider to move that data to into their system
  3. Our dedicated team to review things and make sure everything looks and works as it should before we open it up for you to login

It’s important to us that we make your first experience with our new platform a great one, so we’ve planned enough time to troubleshoot anything that might pop up during conversion. But rest assured, we’ve done a lot of testing and are confident that our new online banking vendor is going to make sure everything runs like clockwork.

It’s likely that it’s due to an upgrade to our processing system. In general, you should be able to use your card at most stores without any issue but we’re aware this can happen in some cases.

The store’s card processing company may be getting an error when trying to connect with our system which will cause your card to decline.

We suggest you use an ATM to withdraw funds to make your purchase because your card will not work at that store until the upgrade is complete on Monday morning August 7th.

It’s easy!

  1. Go to the homepage of Simplicity.coop
  2. At the top near the Login fields, click on "Register", you'll need your member number and some personal information.
  3. Once you’re in, you’ll verify your information, accept the terms of service and choose your own login information.

No sweat! You’ll start wherever you’re used to logging in – either at the homepage of our website from your browser or on the new mobile app once you’ve downloaded it.

  1. Enter your current Username and Password and click “Login”
  2. Select a way to get your access code then enter that code to verify your identity
  3. Update your password (you can use the same password if it meets the new requirements, but this is a good time to pick something a little more secure too!)
  4. Review and accept the Online Access Agreement and Disclosures

And that’s it, you’re in and ready to roll!

You can do that in a few easy clicks!

  1. Log in to online banking
  2. Go to “Settings”
  3. Select “Security Preferences”
  4. Select “Change Password”

If you’ve forgotten your Password and can’t login, just enter your Username, select “Forgot Password” and follow the prompts to reset it.

You can do that in a few easy clicks!

  1. Log in to online banking
  2. Go to “Settings”
  3. Select “Themes”
  4. Select “Large Font”

There's are several different browsers, and several different versions of those browsers. So, to find out where your browser stacks up, check out this handy-dandy guide!

Good question! You’re right, that’s the way a lot of websites work. Our online banking, though, will let you know your session is about to time out and then log you out after 30 minutes, even if you’ve been active in the site.

The great news is that this additional security means less risk if you drop your smart phone or forget to logout of a public computer.

 

You bet you can! It’s conveniently located close to your SimpliPay history.

Once you log on to your Online banking:

1. Click on “SimpliPay” in the top menu and select “SimpliPay Full Site”

2. From the Payments screen scroll to just below your payments and click on “View History”

3. You’ll see on the History page one of your options is “History prior to 08/07/2017”, click on that link and that history will load.

 

Yup! And it’s simple to get there!

Once you log on to your Online banking:

  1. Click on “SimpliPay” in the top menu and select “SimpliPay Full Site”
  2. From the Payments screen scroll to just below your payments and click on “View History”
  3. There are a few different filter options, including one labeled “All Payees”.

Just select the search parameters you’d like to use by clicking on one of the available dropdown menus and then hit the “Search” button.

 

Video Tutorials

Login Overview

Person to Person Payments

Add/Verify External Accounts

Stop Payment

Bill Pay

Need more help?

Give us a call at 844.7MY.COOP (844-769-2667) or follow us here for more information!