Position Summary

Full-time

Reports To: VP of Remote Services

The primary function of a Member Service Center Representative is to provide exceptional service to members over the phone, text, chat, and email by processing requested financial transactions, resolving problems, and answering questions covering the entire spectrum of the Credit Union’s products and services. 

This position is part of our call center remote service team and always projects a positive and friendly image for the credit union through interactions with members and co-workers. This is a full-time position working in Stevens Point, Plover, or Marshfield. This position will work M-F during business hours.

Essential Functions

  • Provides remote teller services over the phone, text, chat, and email. 
  • Processes all transactions with a commitment to accuracy. These services include, but are not limited to, transfers, account and balance inquiries, wire requests, address changes, debit card disputes, travel notifications, online service closures, and loan/credit card payments. 
  • Seeks out opportunities to enhance the member experience by offering products and services that would improve the members’ financial lives. 
  • Outbound sales calls as assigned.
  • Report generation and analysis as well as any needed member follow up procedures.
  • Reinforce continuous collaboration and respectful communication between all departments by promoting strong, positive and productive working relationships through the commitment to the company’s core values, vision and mission statements. 

Competencies

  • High school education or GED and 6 months of financial experience.
  • Effectively understand and articulate information with members. 
  • A high degree of mental concentration to interpret and act upon a wide range of situations, even under pressure.
  • A high level of accuracy and attention to details.
  • Must be friendly and able to represent the credit union in a professional and positive manner.
  • Able to remain calm and patient in stressful situations. 
  • Service-oriented; a team player. 

Professionalism/Attitude

  • Believes in own capabilities and knowledge to affect positive outcomes and even succeed where others may not and demonstrates that attitude in performing day-to-day activities.
  • Self-motivated by the desire to accomplish goals and have exceptional performance; very open to receiving constructive feedback.
  • Understands that change is necessary to evolve as a person and an organization, and reflects that in the context of daily work, handling change without becoming disengaged.
  • Displays an on-going commitment to learning and self-improvement in areas that are job
  • and/or organization relevant.

What We Offer

Pay:

  • $14.00 - $17.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8-hour shift
  • Day shift
  • Monday to Friday