Position Summary

Full-time

Status: Non-Exempt

Reports To: VP of Service

The primary function of Branch Manager in Neillsville is to oversee and direct Branch staff and operations and promote a service-first environment; support and focus on accomplishing Credit Union strategic initiatives and goals, specifically as it relates to growing and servicing the membership of the Credit Union, through new products/services, campaigns and business development.  This position is also responsible for creating and executing business development action plans in the Neillsville community.

Essential Functions

  • Contributes to and participates in the strategic initiatives of Simplicity Credit Union. 
  • Creates and executes business development action plans to promote the CU in Neillsville and the surrounding community.
  • Holds staff accountable for goals and service expectations.
  • Inspires the staff by providing leadership, guidance and coaching to ensure they exceed member service expectations, achieve performance goals and develop objectives to help Simplicity achieve strategic goals. 
  • Assist Branch staff with member questions, problem solving, complex transactions, balancing issues and error resolution. 
  • Ensure that day-to-day operations of the Branch are completed effectively and efficiently, including necessary or routine facilities issues.   
  • Reinforce continuous collaboration and respectful communication between all departments by promoting strong, positive and productive working relationships through the commitment to the company’s core values, vision and mission statements. 

Competencies

  • Associates degree in business or related field and/or two to five years of similar or related experience.
  • Minimum three years progressive member service and supervisory experience required.
  • Exceptional analytical skills with a strong attention to detail, ability to plan, prioritize and organize work effectively and efficiently. 
  • Must be friendly and able to represent the Credit Union in a professional and positive manner.  
  • Competent with computer technology.    

Professionalism/Attitude

  • Believes in own capabilities and knowledge to affect positive outcomes and even succeed where others may not, and demonstrates that attitude in performing day-to-day activities. 
  • Self-motivated by the desire to accomplish goals and have exceptional performance; very open to receiving constructive feedback.
  • Understands that change is necessary to evolve as a person and an organization, and reflects that in the context of daily work, handling change without becoming disengaged.
  • Displays an on-going commitment to learning and self-improvement in areas that are job and/or organization-relevant.

Leadership

  • Embodies the credit unions core values: Cooperation, Leadership, Integrity, Creativity and Dependability.  
  • Takes initiative to be involved in networking opportunities in the community.
  • Generates innovative ideas, and creative solutions to challenging problems.
  • Models behavior that builds inter-personal trust and personal integrity within the team.
  • Offers to take additional leadership roles or responsibilities contributing to the success of the team.